Investor Charter for Investment Advisers
In accordance with SEBI guidelines, this Charter outlines the rights, responsibilities, and dispute resolution mechanisms available to clients engaging SEBI Registered Investment Advisers.
Vision & Mission of Investment Advisers
To protect the interests of investors in securities and to promote the development of, and to regulate the securities market by fostering transparent, unbiased, and professional investment advisory services in India.
To provide tailored investment advice solely based on the client's financial goals, investment horizon, and risk tolerance, maintaining true fiduciary independence, without receiving commissions or promoting third-party products.
Your Rights as an Investor
Under SEBI (Investment Advisers) Regulations, 2013, every client is entitled to the following statutory rights:
Right to Transparent Assessment
Right to be asked about your financial situation, risk profile, and investment goals before any recommendation is rendered.
Right to Written Rationale
Right to receive a written investment advisory report containing complete rationales for recommended allocations.
Right to Conflict-Free Advice
Right to know all actual or potential conflicts of interest, and zero commission kickbacks from any product providers.
Right to Direct Plan Execution
Right to receive recommendations executed exclusively in Direct Plans of mutual funds, eliminating intermediary expense ratios.
Right to Complete Privacy
Right to maintain strict confidentiality of your financial details, PAN records, and investment holdings.
Right to Redressal & SCORES
Right to escalate grievances to the Principal Officer, followed by SEBI SCORES portal and SMART Online Dispute Resolution (ODR).
DOs and DON'Ts for Investors
DOs
- •Always deal with SEBI registered Investment Advisers (RIA) only.
- •Verify the registration certificate of the Investment Adviser on the SEBI portal before engagement.
- •Ensure you sign a formal Investment Advisory Agreement outlining scope, fees, and responsibilities.
- •Complete the mandatory Risk Profiling Questionnaire (RPQ) transparently and accurately.
- •Insist on written advisory notes and rationales for all recommended asset allocation decisions.
- •Pay advisory fees solely through official banking channels (NEFT/RTGS/UPI) with proper tax receipts.
DON'Ts
- •Do not deal with unregistered entities or social media 'tipsters' offering guaranteed returns.
- •Do not provide power of attorney or trading login credentials to any adviser to execute trades.
- •Do not pay fees into personal cash accounts or without formal invoices with GST details.
- •Do not expect or demand assured, risk-free, or guaranteed market returns from any intermediary.
- •Do not invest in complex derivative products without understanding your risk capacity.
- •Do not hesitate to escalate unresolved complaints to SEBI SCORES or SMART ODR portal.
Grievance Escalation Matrix
If you have any grievance or complaint regarding our investment advisory services, please follow these sequential escalation channels:
Contact our Principal & Compliance Officer directly:
Dr. Aurum Mamal
Email: advice@sebiadvisor.in
Phone: +91 98200 12345
Response timeline: Within 21 working days.
If your grievance is not resolved within 30 days, lodge it on SEBI SCORES:
Web: scores.sebi.gov.in
SEBI Toll Free Helpline: 1800 22 7575 / 1800 266 7575
SEBI Office: SEBI Bhavan, BKC, Mumbai 400051.
In case of dissatisfaction with SCORES resolution, initiate online conciliation or arbitration via SMART ODR:
Web: smartodr.in
SEBI Online Dispute Resolution Circular No. SEBI/HO/OIAE/OIAE_IAD-1/P/CIR/2023/131.
Experience Fiduciary Transparency First-Hand
Schedule a confidential 30-minute discovery conversation to review your rights under the Investor Charter and explore our conflict-free advisory retainer.
Important Disclosures
Investment in securities market are subject to market risks. Read all the related documents carefully before investing.
Registration granted by SEBI, membership of BASL and certification from NISM in no way guarantee performance of the intermediary or provide any assurance of returns to investors.
Operation & Zero Commission Model
We operate strictly on a fee-only advisory model. We do not distribute financial products or receive any commission, brokerage, referral fees, or inducements from any Asset Management Companies (AMCs), insurance providers, or third-party financial institutions. All investment recommendations are executed strictly in Direct Plans.
Regulatory Registration
Entity Name : Aurum Fiduciary
Type : Individual SEBI Registered Investment Adviser
SEBI Reg No. : INA000015678
BASL Membership : BASL - 1892
Statutory Officers & Grievance
Principal Officer: Dr. Aurum Mamal
Grievance Email : advice@sebiadvisor.in
Compliance Officer: Dr. Aurum Mamal
SEBI Local Office: SEBI Bhavan, Bandra Kurla Complex (BKC), Mumbai